TESTIMONIALS

 

Reebel - View AB002085
Logged - 18th January 2022

Truly amazing unit with ocean and beach views! Super clean and modern apartment with private gated parking located close to lookout beach area and right on Main Street. Venita was also super helpful and responsive to getting a Wi-Fi issue fixed quickly even though it was after hours.

 

Oostingh - View FS001941
Logged - 18th January 2022

Pansy Shell is a truly exceptional home that we were all blown away by. We will definitely be back again. Thank you!

 

Van Der Merwe - View AB002125
Logged - 12th January 2022

Standard of cleanliness on arrival – rated EXCELLENT
Standard of sanitation on arrival – rated EXCELLENT

Overall quality of the property:
Furnishing – rated EXCELLENT
Equipment/Appliances – rated EXCELLENT
Cutlery/Crockery - rated EXCELLENT
Bedding & Towels - rated EXCELLENT
Security - rated EXCELLENT

On the whole, were you satisfied with this property?
1 = Very dissatisfied to 10 = Exceeded my expectations
Tenant rated: 10 out of 10

Any additional comments or suggestions?
None.

Would you book this property again?
Tenant comment: Yes I would

 

Swatton_seymour - View FS001941
Logged - 12th January 2022

Standard of cleanliness on arrival – rated EXCELLENT
Standard of sanitation on arrival – rated GOOD

Overall quality of the property:
Furnishing – rated GOOD
Equipment/Appliances – rated POOR
Cutlery/Crockery - rated FAIR
Bedding & Towels - rated FAIR
Security - rated GOOD

On the whole, were you satisfied with this property?
1 = Very dissatisfied to 10 = Exceeded my expectations
Tenant rated: 6 out of 10

Any additional comments or suggestions?

Accommodation Bureau comments in blue.
This unit is comfortable however there were no fans when we arrived and we had to request them(peak summer). Agreed, this has been recommened to the owner on a couple of occasions. Our office purchased on same day as requested and delivered to unit as loan items.

he kitchen is not well equipped. There’s is no peeler, no scissors, no serving spoons…we had to borrow stuff from our neighbours which made it difficult. Unfortunately the client did not contact us in this regard during her stay which is unfortunate as we would have purchased immediately. However, we appreciate her bringing this to our attention.

The WiFi is also extremely slow and weak and so the dstv didn’t work well which was not ideal. We struggled often to watch tv and the tv is not a smart tv it just connects to the internet through an external source so the signal is bad and unreliable. Unfortunately the client never contacted us during her stay regarding this issue. The rental includes a 4Mb line speed which we agree isn’t sufficient. We are endeavouring to get the owner signed up to fibre or up the line speed to no less than 8Mb during an occupancy. We sincerely regret this inconvenience to the client.

We also didn’t have spare set of linen to change our sheets and we stayed for 2 weeks. Only spare towels. We regret this inconvenience, however this was one of many same-day-change-over on a public holiday and we did ensured that there was one complete set of linen & towels prior to check-in with 2nd set ready for drop-off on completion

Overall the unit was comfortable and homey but lacking in the above mentioned which we felt was inconvenient as peak season rates were being charged and these basics should we provided.

Would you book this property again?
Tenant comment: I would like to find another property for our next visit.

 

Dry - View AB000016
Logged - 12th January 2022

 

Standard of cleanliness on arrival – rated EXCELLENT
Standard of sanitation on arrival – rated EXCELLENT

Overall quality of the property:
Furnishing – rated FAIR
Equipment/Appliances – rated GOOD
Cutlery/Crockery - rated GOOD
Bedding & Towels - rated FAIR
Security - rated GOOD

On the whole, were you satisfied with this property?
1 = Very dissatisfied to 10 = Exceeded my expectations
Tenant rated: 6 out of 10

Any additional comments or suggestions?
Plumbing is problematic. Plumber couldn't solve. Drain blocked in shower. AB comments: unfortunate, unforseen situation – we had plumber out stat doing best given the problem, client was very understanding.
Safe locked on arrival AB comment: override key handed to client at time of request.

Would you book this property again?
Tenant comment: Yes I would